Legal
Refund Policy
Founding pilot
Request a refund within 14 days of the first purchase when ReplyLens has not delivered the purchased access or the service has a material technical defect that we cannot resolve.
Usage
Refunds are generally unavailable after substantial use of the included profile allowance. Duplicate charges and billing errors will be corrected.
Extensions
The founding pilot does not renew automatically. Any extension requires a separate customer-authorized payment.
How to request
Submit a pilot request from the ReplyLens product using the purchase email and write “refund request” in the outbound-bottleneck field. Include the order reference but never include card details.